AFTER SALES SERVICE AND SPARE PARTS SERVICE Replacement guarantee costs: • Seiko, Pulsar & Lorus = $5.50 • Astron & Grand Seiko = $25.00 • Guarantee Exchange (One for one) 108 - for incorrectly completed and/or damaged guarantees are replaced at no cost if returned All brands replacement policies: (Varied based on situation) • Under warranty Lorus – replaced or credited • Manufacturing fault – not wear and tear Seiko Quote Policy for repairs TRADE RETAIL • Seiko & Michel Herbelin $41.00 $70.00 • Pulsar $37.00 $63.00 • Lorus $28.00 $48.00 Quote not proceeded with will incur an administration fee of $16.00 (Including GST) + Postage & handling of $11.00 Warranty Claims: • SERVICE WARRANTY CLAIM: an original valid guarantee (completed with the correct calibre case, serial number and purchase date) or purchase receipt must be supplied (NO PHOTOCOPIED WARRANTIES). • STOCK: repairs to be accepted as stock must state “stock” on the paperwork and be in ORIGINAL CONDITION – NOT WORN BY CUSTOMER. Service Contact Information: Toll Free: 1300 363 575 Direct: 02 9805 4575 Fax: 02 9887 3736 Email: service@seiko.com.au SPARE PARTS Links prices are varied and can be ordered through spare parts. Spare Parts contact information: Toll Free: 1300 363 575 Direct number: 02 9805 4690 Fax: 02 9878 4770 Email: parts@seiko.com.au SALES DESK Small Order Charge: • For orders supplied in full where the value is less than $250 exc. GST Sales Desk Contact information: Toll Free: 1300 300 776 Direct Number: 02 9805 4776 Fax: 02 9887 3736 Email: salesdesk@seiko.com.au Damaged Stock Received: Needs to be returned to Seiko head office within 14 days of invoice.
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